Achievement Collective is just that — a collective. Made up of senior management, carefully vetted carers and most importantly, our customers. With a collective understanding of the daily physical, mental and emotional needs of those living with disability, Achievement Collective employees are selectively employed to ensure the utmost levels of care. Our senior leadership team each has personal experience as support workers, providing them with first-hand insight into the everyday carer requirements. Potential carers are placed through value-based interviews.
Achievement Collective is committed to providing profound customer-carer relationships. In addition to all carers having their qualifications and working clearances confirmed, customers will also interview carers before a working relationship begins. This ensures that both our customers and carers consent to working with one another.
Committed to customer-centred care Beyond fulfilling NDIS regulations and essential qualifications, we place a strong emphasis on the distinct requirements of each individual encompassing their physical, mental, and emotional needs.
Within Achievement Collective, a team of Customer Engagement Representatives is dedicated to delivering personalised care plans, consistently assessing progress to uphold this unwavering commitment. Achievement Collective tailored plans are centred around the individual’s aspirations and goals, shifting the focus beyond physical care needs. Our tailored plans recognise the delicate nature of the caregiver-customer relationship, prioritising safety and contentment for both parties.
At Achievement Collective, our stringent compliance framework ensures we consistently exceed industry standards, prioritise safety, and maintain excellence in our services. Comprehensive compliance framework Centro ASSIST, a leading compliance management tool, is integral to our operations.
We employ simplified compliance tools and conduct internal audits to consistently surpass the national standard for care in our industry. This rigorous approach ensures that our services are of the highest quality, meeting or exceeding regulatory requirements.
Workplace health and safety (WHS) audits Safety is paramount at Achievement Collective. We conduct regular WHS audits to guarantee the safety of both our carers and customers. These audits help identify and mitigate potential hazards, making our worksites safer for everyone involved.
Our dedicated Customer Engagement Representatives are skilled employees within Achievement Collective who specialise in auditing services and care plans. They play a vital role in ensuring the quality and effectiveness of our services, contributing to our commitment to excellence.
Achievement Collective employs Bright HR, a reliable external human resources software, to manage and streamline our HR operations. This system ensures that our human resources processes are efficient and compliant, ultimately enhancing the employee experience.
Achievement Collective undergoes bi-annual audits to verify and validate our compliance with NDIS stringent standards. These audits help ensure that we consistently meet all regulatory requirements, giving our clients confidence in the quality and reliability of our services.
Achievement Collective extends its comprehensive disability support services Australia-wide. Our services are strategically designed to cater to diverse communities and regions, fostering inclusivity and empowerment. We currently have Achievement Collective presences in Adelaide, South Australia Sydney, New South Wales Melbourne, Victoria Brisbane, and Queensland Achievement Collective’s commitment to consistency is reflected in the uniformity of our services across Australia.